Shipping policy
At Nexurel, we are committed to delivering your order quickly, safely, and at no extra cost. Please review our shipping policy below for full details.
1. Shipping Destination
We currently ship exclusively to the United Kingdom (UK).
2. Shipping Cost
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Standard Shipping: FREE on all orders
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No hidden fees or additional shipping charges
3. Processing Time
All orders are processed within:
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1–2 business days (Monday to Friday)
Orders placed on weekends or holidays will be processed on the next business day.
4. Delivery Time
Estimated delivery time:
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3–5 business days (Monday to Friday)
Please note that delivery times are estimates and may vary due to:
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High demand periods
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Courier delays
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Weather or unforeseen circumstances
5. Order Cut-Off Time
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Orders placed after 3:00 PM (local time) will be processed the next business day
6. Order Tracking
Once your order has been shipped:
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You will receive a shipping confirmation email
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A tracking number will be provided so you can monitor your delivery in real-time
7. Incorrect Address
Please ensure your shipping details are correct at checkout.
If you provide an incorrect or incomplete address:
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We are not responsible for delivery issues or lost packages
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Additional shipping costs may apply if the package needs to be reshipped
8. Lost or Delayed Packages
If your order is delayed or lost in transit:
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Please contact us as soon as possible
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We will work with the carrier to resolve the issue
If a package is confirmed lost, we will offer:
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A replacement, or
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A full refund
9. Damaged Packages
If your order arrives damaged:
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Contact us within 48 hours of delivery
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Provide clear photos of the damaged item and packaging
We will arrange a free replacement or full refund.
10. Contact Information
For any shipping-related questions, feel free to contact us:
Nexurel
Eichenwaldstraße 28
85049 Ingolstadt
Germany
Email: dtuan7447d@gmail.com
Phone: +4915211385608