Order Tracking

We make it easy for you to stay updated on your order at every step of the journey.

📦 Track Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking number and a tracking link.

You can use this information to follow your package in real time from dispatch to delivery.

🕒 When Will Tracking Be Available?

Tracking information becomes available within 24–48 hours after your order has been shipped.
This delay happens while the carrier updates the shipment details in their system.

🌍 Where Can I Track My Order?

You can track your order using:

The tracking link sent to your email
The carrier’s official tracking page (based on the shipping provider)

Simply enter your tracking number to see the latest updates.

🚚 Shipping Timeline Reminder

Processing time: 1–2 business days
Delivery time (UK): 3–5 business days
Shipping: Always free

📍 My Tracking Isn’t Updating

If your tracking hasn’t updated yet, don’t worry. This is normal in the early stages of shipment. Updates usually appear once the parcel reaches the next scanning point.

If there are no updates after several days, you can contact our support team for assistance.

📞 Need Help?

If you have any issues with your order tracking, you can reach us at:

Email: dtuan7447d@gmail.com
Phone: +4915211385608

We’re here to help you with any delivery or tracking questions.

At Nexurel, we believe transparency builds trust — so you always know where your order is and when it’s arriving.