FAQ
🚚 Where do you ship to?
We currently ship exclusively to the United Kingdom. All orders are processed and delivered directly to UK addresses.
⏱️ How long does delivery take?
Standard shipping takes 3–5 business days after your order has been processed.
Processing time is usually short, so you can expect fast dispatch once your order is confirmed.
💸 Is shipping free?
Yes — shipping is always free on all orders, with no minimum purchase required.
📦 How long does order processing take?
Orders are typically processed within 1–2 business days before being shipped.
You will receive a tracking number once your order has been dispatched.
🔁 What is your return policy?
We offer a 30-day return policy on all eligible products.
-
Returns are accepted within 30 days of delivery
-
Return shipping is completely free
-
No restocking fees apply
-
No final sale items
💳 When will I receive my refund?
Once your return is received and inspected, refunds are processed within up to 14 business days back to your original payment method.
🧸 What kind of products do you sell?
Nexurel specializes in premium baby mobility essentials, including:
-
Travel systems (stroller + car seat combos)
-
Infant and convertible car seats
-
Lightweight and compact strollers
-
Double and tandem strollers
-
All-terrain and travel-ready systems
🧑🍼 Are your products safe for newborns?
Yes. Many of our products are designed specifically for newborn use and meet modern safety and comfort standards. Always check individual product specifications for age and weight recommendations.
📍 Where is Nexurel based?
We are based in Germany:
Eichenwaldstraße 28
85049 Ingolstadt
Germany
We ship directly to customers in the UK.
📞 How can I contact customer support?
You can reach us at:
Email: dtuan7447d@gmail.com
Phone: +4915211385608
We aim to respond as quickly as possible during business hours.
❗ Do you offer discounts or promotions?
From time to time, we may offer seasonal promotions or special deals. Make sure to check the website regularly for updates.